Return Policy
Every order is covered by our 30-day money-back guarantee. If anything's wrong, email us at support@shopkitcho.com within 30 days of delivery and we'll make it right.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or isn't what you ordered, email us a photo within 30 days of delivery and we'll send a free replacement or issue a full refund — whichever you prefer. You won't need to ship anything back.
Not happy with your purchase?
If your item arrived as described but isn't right for you, email us within 30 days of delivery and tell us what didn't work out. We'll sort it out — in many cases without you needing to ship anything back.
Return conditions
- All returns and refunds must be approved by email first. Please don't ship anything back without contacting us — unapproved returns can't be accepted or refunded.
- If a return shipment is required, items must be unused and in their original condition, and return shipping is at the customer's expense unless the item arrived damaged, defective, or incorrect.
Refunds
Approved refunds go back to your original payment method, normally within 2 business days of approval. Your bank or card issuer may take a further 5–10 business days to post it.
Questions? Email support@shopkitcho.com — a real person answers.