FAQ
Where do you ship?
We currently ship to addresses in the United States.
How long does delivery take?
Orders are processed within 1–3 business days and typically arrive within 10–15 days of purchase. Every order ships with a tracking number, which we email to you as soon as your order is on its way.
Do you offer free shipping?
Yes! Shipping is free on every order, US-wide — no minimums, and no surprise charges at checkout. The price you see is the price you pay.
Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number by email. You can also use the Track Order page any time.
What is your return policy?
You can return items within 30 days of delivery. Items should be unused and in their original condition. Full details are in our Return Policy.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, email us within 12 hours of placing it. Once the order is processed, modifications may not be possible.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Checkout is handled securely through Shopify.
How do I contact you?
Email us at support@shopkitcho.com and a real person will get back to you, usually within one business day.